Warehouse Manager

OverviewA leading company in the pet industry, our client specializes in importing, warehousing, and distributing high-quality pet food and accessories throughout South Africa. Serving a diverse range of customers including online retailers, veterinary clinics, and pet specialty stores, the company has been a trusted name for over 13 years. Key ResponsibilitiesWorking Hours: Typically 08:00 to 17:00, Monday to Friday. Extended hours may be required, with a rotating schedule for lock-up duties in coordination with the Distribution Supervisor.Qualifications: Preference for candidates with relevant qualifications.Experience: Proven track record in warehouse management, with expertise in operating and serving as the Super-User of a Warehouse Management System (WMS).Core Competencies and DutiesWarehouse Operations:Receipt and Dispatch Areas: Structuring and managing processes.Pick Face Management: Effective management of shelving, mid-tier racking, and heavy-duty racking.Dispatch Staging: Ensuring quick and efficient loading of vehicles.Root Cause Analysis: Investigating issues to improve pick and delivery accuracy.Fleet Management: Optimizing vehicle use and efficiency.Warehouse Management System (WMS):Act as the WMS custodian, understanding daily operations and system intricacies.Continuous Improvement:Conduct thorough root cause analysis of picking or delivery failures to prevent recurrence.Inbound Receipting:Manage all aspects of supplier order receipting, ensuring accuracy and correct putaway.Oversee reverse logistics for customer returns and manage short-dated inventory for alternative sales channels.Outbound Order Preparation:Oversee the picking, checking, staging, and dispatch of small customer orders and inter-branch transfers.Distribution:Optimize fleet for last-mile delivery, increase on-time delivery, and reduce failed deliveries.Understand routing and scheduling, ensure Proof of Delivery (POD) administration, and manage fleet costs.People and Capacity Management:Foster strong team cohesion and performance.Handle discipline and performance management.Optimize the use of subcontractors to meet capacity requirements.Metrics:Establish and monitor operational metrics to measure success against targets.Health and Safety:Maintain a strong safety culture and ensure compliance with health and safety regulations.Act as the SHE Site Representative, ensuring all site compliance with health and safety standards.Facility Management:Ensure the warehouse and office facilities are well-maintained and fit for purpose, including the operability of solar and backup systems.