International Onboarding Specialist - Vice President

Helping our German-speaking clients expand their business into international markets is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. You will have a great opportunity to work directly with the client and the coverage team to determine the best approach to onboard the client's business to Commercial Banking products and services, including working with Know Your Customer partners to complete of our Due Diligence process. 

As a German-speaking International Onboarding Specialist (IOS) in our Commercial Bank team, you will be able to develop your skills in coordinating all aspects of client onboarding experience, which includes account opening, set-up of cash management products and services along with supporting client coverage teams in the fulfilment of AML/KYC requirements. You will support delivery of extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. 

Job responsibilities

Acts as a single point of contact responsible for the end to end client experience and satisfaction during the international onboarding process, for global and complex requests

Is responsible for multi-entity, multi-jurisdiction client onboarding and product & service implementations

Collaborates with the client and coverage team to develop and execute an implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices

Owns identification, transparency, escalation, and resolution of risks and issues to closure

Manages and coordinates client and internal partner communication and status updates

Works closely with operations partners to establish the required services and test to completion

Supports Sales partners and the sales process with RFP responses, client presentations and in person client visits

Uses creative problem solving and solid decision making abilities

Adheres to policy and procedures, and international and domestic regulatory requirements 

Provides Subject Matter Expertise for international regulatory requirements, products & services, documentation and Regional/Country KYC requirements

Collaborates on strategic business initiatives as a Subject Matter Expert or Project Manager

Required qualifications, capabilities, and skills

Applicants should be fully fluent in English (written & spoken) and in German (written & spoken)

Strong business experience, including client facing roles

BA/BS Degree (HBO)

Proven capability of applying project management methodology to develop an implementation plan and execute deliverables

Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner

Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)

Strong interactive personal and communication skills and ability to influence others for positive results

Experienced problem solver and critical thinker, adaptable to a changing, dynamic work environment

Ability to take ownership, manage through conflict and mobilize internal resources

Commitment to working in a diverse environment and supporting the firm's diversity programmes 

Preferred qualifications, capabilities, and skills

Experience of international KYC/regulatory requirements

Global Cash Management process knowledge

International work experience

Industry certifications (CAMs, PMP, CTP, PRINCE 2, SWIFT)

Additional European languages are beneficial

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