Stretching Service Facilitator
تفاصيل الوظيفة
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality. Stretching Service Facilitator The Stretching Service Facilitator executes exemplary stretching techniques to guests in accordance to Four Seasons Standards with the highest degree of standards awareness and professionalism. Duties and Responsibilities Is directly responsible for the day to day key processes in his/her area of work. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. Attends all scheduled training sessions. Actively offers operational, employee and customer (internal and external) related feedback to management. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. Provides professional stretching services in a sensitive and personalized manner and following company standards and procedures; Determines guest needs and preferences by asking pertinent questions Possesses a high degree of product knowledge and relevant technical skills; intuitively. Recommends and effectively up sells treatments, packages and retail items in a sensitive and personalized manner. Handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur. Has a thorough understanding of all services including benefits, indications & contraindications for each of the services Sets-up and maintains Gym and Stretching rooms in an immaculate manner; maintains stocks of operating and guest supplies in the work areas. Adheres to the hotel's code of conduct and grooming & hygiene standards. Is seen as working hands-on, assists colleagues in crunch times; Walks the talk. Actively participates in briefings and meetings Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned. Is proficient in the use of the reservations software. Reads and update the daily log. Identifies and reports facility maintenance issues and equipment related problems immediately to manager. Qualifications and Experience Licensed massage therapist, holistic health practitioner. Two to three years of relevant experience in the Spa industry. Possessing CIBTEC and or CIDESCO certification or Physiotherapy Degree is a plus. Knowledge and Skills Strong inter-personal and communication skills A passion for delivering exceptional levels of guest service Ability to work independently and as part of a team Excellent understanding of operating standards Report writing skills Proficiency in English, multilingual is preferred Working conditions Will be doing random 15-minute stretching sessions per day. Will be assisting colleagues in doing reception duties and shifts. The benefits offered by Four Seasons Hotel Riyadh: Full board shared living accommodation in a high quality, well-resourced accommodation 30 days vacation 10 days Public Holidays per year Paid home leave tickets Quality of employee meals Regular social and sporting events Laundry/dry cleaning for provided uniforms Full medical coverage Work Authorization Hotel will apply for the work authorization for the successful candidate. We look forward to receiving your application! Learn more about what it is like to work at Four Seasons, visit us:
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
