Operational Risk Officer (Qatari nationals)
تفاصيل الوظيفة
Role Responsibilities The Business Operational Risk Officer assists the Business Operational Risk Manager in representing the Cash Management Operations business as a first line of defence, implements the Standard Chartered Operational Risk Framework (ORF), and supports the Group's Operational Risk policy and associated operational risk procedures to ensure that front office operational risks are effectively managed at the business unit level. The Business Operational Risk Manager is to focus specifically on Cash Management Operations controls, governance, and supervision. The Operational Risk Officer represents the Operational role in Branch function to carry out activities as mentioned below. Also responsible to execute and supervise all the activities of Financial Transacting Strategy Responsible for understanding the Group and Country's business strategy and its implications for the operational risk management role in the country. Business Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from SORO and respective risk owners Responsible for supporting Cash Management Operations COO initiatives, drove adoption of initiatives at the country level Processes Responsible for adherence to specified BAU operational risk deadlines. Responsible for being key escalation contact for the business for all front office operational risk related incidents and queries that arise, and being a business subject matter expert on Cash Management Operations processes in this market Ensure risk ownership by Country Process Owners over centrally / GBS performed validation checks is retained at the country level - specifically ownership of residual risk evaluations and associated remediation activities Responsible for coordinating with stakeholders in the country and with other Cash Management Operations operational risk managers to increase sharing of key learnings and best practices Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring / collection of any Key Control Indicators (KCIs) Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence Identify non-standard processes within the business, and ensure appropriate control mechanisms are implemented and monitored for effectiveness Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed by process owners for any failed audits and other key risk events. Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite Responsible for coordinating internal and external audit reviews relating to the area of business - liaising with stakeholders to ensure timely / accurate information is provided Ensure the key activities mentioned below is performed as per the laid down procedures and agreed service level agreement with the stakeholders. Attend to and assist customers on their service requests. Process all daily branch transactions accurately. To assist in customer queries and complaints. Responsible for receiving bulk cash People & Talent Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for the Cash Management Operations business Risk Management Responsible for providing guidance to the business on working towards an advanced Management Control Awareness (MCA), driving improvements in year-on-year average MCA ratings With the guidance and support from Risk Owner and Process Owner, continuously identify and evaluate operational risks arising for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards Responsible for mentoring Cash Management Operations staff across all segments on business controls Responsible for ensuring compliance with policies applicable to Cash Management Operations which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement Responsible for speaking out on emerging risks Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for the business Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices Governance Responsible for the effective tabling/running of Cash Management Operations Non-Financial Risk Forum (NFRF) Responsible for ensuring adequate governance and oversight over operational risk, through the escalation and appropriate resolution of relevant risk exposures to the Country Risk Committee (CRC) and Process Governance Committee (PGC) as required Responsible for escalation of issues, blockages, challenges and trends to the regional lead, COO and business head when required Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Cash Management Operations Head in country Senior Operational Risk Officer(s) (SORO) Regional BORM / COO / P&G Head / P&P Head / Business Manager Internal Audit BORM Business & Country Compliance teams Operations (GBS / TTO) QUALIFICATIONS TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS Solid knowledge of Cash Management Operations products and operations of branch and other distribution channels Relevant business experience in operations, business analysis or project management Clear understanding of the Bank's Operational Risk Framework or equivalent experience gained in other organisations Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships Strong analytical skills, detail-focused with the ability to interpret large volume of information Problem solving skills with ability to influence across all levels of business Ability to independently drive initiatives with minimum hands-on supervision
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