Duty Manager ( Saudi National )

Company DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWhat you will be doing:Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.Supervision and support of all areas as requiredDefine the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnelHandle different guest challenges and situations and be part of the first response emergency team.Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staffReporting of sickness, absence, punctuality, etc. issues to the T&C ManagerAchieve budgets, customer satisfaction targets and other business metrics. Receive and deal with verbal complaints; forward to the Lounge manager when necessary.Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.Assist with implement training programs for all employees, conduct induction and skills trainingMaintain and improve quality service in our lounges. Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. Make sure that an ACCOR and Brand policies are respectedExcellent knowledge of the software operation and usage..Check discrepancy report and action accordingly.Train junior team member and co-ordinate the monthly on the job training for the whole departmentLog and inform your Manager of any system problems & workplace injuries.Assisting with protecting and maintaining control of the lounge and bar areas.QualificationsYour experience and skills include:A passion for people and creating the next generation of hospitality leaders.Ability to support and guide team members to reach operational expectationsPrior experience working with Ento, Interlex or a related systemStrong interpersonal and problem solving abilitiesFluency in English; additional languages are a plusGood interpersonal skills and self-confidentGood sales skillsDynamicGood presentationA thorough and organised approach