Team Lead Riders
تفاصيل الوظيفة
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
What’s On Your Plate?- Align with riders to solve problems in real-time & monitor them on a daily basis.
- Tracking rider performance with coordinators and taking ownership of rider performance.
- Weekly zone meeting with riders.
- Assisting dispatchers with rider issues via communication channels.
- Ensures compliance of rider equipment/branding usage.
- Directs, optimizes, and coordinates full order cycle.
- Support riders in any problem they face by providing 100% live operation support.
- Ownership of SOPs’ violation within the fleet
- Ensuring 100% fleet hygiene quality.
- Provide support to third-party logistics by ensuring “working hours” exercises are being
- completed to meet daily/weekly forecasted supply targets.
Qualifications
- Prior experience in the logistics field (1 year minimum).
- Knowledge of “last mile logistics” & “in-house operations”.
- Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)
- Preferably fluent in English & Hindi / Urdu. Arabic is a plus.
- Holder of valid Qatari driving license (light vehicle) or willing to get one.
- Ability to work under pressure, multitask & work on rotational shifts.
- A people-person who can interact with a big team of riders.
- Possess good time management & resource planning skills.
- Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities
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