Senior Administrator, Fund Distribution Services M/F

CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. What will you do?

• Process subscription, redemption, switches and transfer for a range of onshore and offshore funds
• Maintain shareholder register and investor files
• Ensure internal and external enquiries are managed on time and with high quality standard
• Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required)
• Maintain statistics up to date (including daily team checklist update)
• Maintain organizational relationship with Management line
• Ensure effective resolution of enquiries
• Escalation of issues & problems
• Act as back up to Supervisor & provide backup relief to all administrators
• Assistance in monitoring team's activity to ensure that production requirement are met
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
• Handle enquiries from investors and distributors (client call centre in English, Mandarin and Cantonese)