System and Network Engineer (First line Support)

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• ERP knowledge is preferable 
• Good knowledge Active Directory Domain Environment, and Virtualization technologies.
• Respond to queries either in person or over the phone.
• Give a support to VOIP, and ERP system users.
• Troubleshoot LAN “VLAN – Inter VLAN routing “.
• Troubleshoot firewall, and VPN connection issues.
• Write training manuals, and train users of IT related systems.
• Maintain daily performance of IT systems.
• Respond to email messages for users seeking help.
• Walk through problem-solving process, and run diagnostic programs to resolve problems.
• Run reports to determine malfunctions that continue to occur.

Job Requirements

• Experience Needed:  4 To 5 Years
• Gender: Male
• Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
• Proven experience as a system and network administration.
• CCNA, MCSA, Virtualization technology “VMWare vSphere” Certificates is a Must
• Good understanding for firewall concepts, and VPN connection.
• Amazon Cloud Services is preferred.
• Good understanding of computer systems, mobile devices and other tech products.
• Strong troubleshooting and problem-solving skills.
• Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
• Experience with load balancing technologies.
• Strong experience in virtualization to manages data storage, server resources, and other virtual computing platforms including data migration, virtual machine set-up and training, troubleshooting end-user problems, and designing assessment tools for storage and visualization applications.
• Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
• Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
• Excellent troubleshooting skills
• Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
• Deep hands-on technical expertise in building complex distributed systems, designing large scale networks