Client Services Officer

Responsibilities: * Manage incoming phone calls. * Generate sales leads. * Identify and assess customers' needs to achieve satisfaction. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * Provide accurate, valid and complete information by using the right methods/tools. * Meet personal/customer service team sales targets. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies. Requirements and skills: Proven customer support experience or experience as a Client Service Representative * Strong communication and presentation skills. * Familiarity with CRM systems and practices. * Customer orientation and ability to adapt/respond to different types of characters. * Ability to multi-task, prioritize, and manage time effectively. Job Type: Full-time #J-18808-Ljbffr