Guest Experience Specialist Jobs In Dubai | IHG Hotels & Resorts

Guest Experience Specialist Jobs In Dubai | IHG Hotels & Resorts

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Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.

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Responsibilities

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG One Rewards members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, re-quests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

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Requirement

Communication skills - guests and colleagues will need to come to you with concerns as well as compliments, so you'll be easy to talk to

Fluency in the English language - extra language skills would be great, but not essential

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.

Flexibility - night, weekend and holiday shifts are all part of the job

You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience - ideally you'll have spent at least two year in a front desk or guest service position in a 5 star proper-ty

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