Senior Customer Success Specialist Jobs In Dubai United Arab Emirates 2023 | Aramex
تفاصيل الوظيفة
Senior Customer Success Specialist Jobs In Dubai United Arab Emirates 2023 | Aramex
We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking/.
Responsibilities:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Requirements:
Communications or marketing degree.
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
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