Loyalty Economics Director Jobs in Dubai | Chalhoub Careers

Loyalty Economics Director Jobs in Dubai | Chalhoub Careers

Description:

You will be responsible for the management of the loyalty economic position of the group's loyalty program. Including P&L management, loyalty health via a defined KPI/ OKR set, in addition to distribution, management and dilution of loyalty currency and assets, in accordance with brand and member behaviours.

Job Responsibilities:

Establish loyalty as a Chalhoub Group asset through structure, strategy and management of Loyalty economics and related assets - in line with the customer value proposition, customer (B2B, B2C) & market expectations.

Ensure optimal program health through ongoing assessment of policy, fraud, mechanics and partner economical / exposure implications at a program, benefit & campaign level

Work hand in glove with business finance to ensure proactive management of the loyalty portfolio via P+L and sustainable decision enabling models.

Anticipate customer behavioural shift as a result of program design, as well as their forecasted financial outcomes by working hand-in-glove with the Loyalty Value Proposition Function

Job Requirements:

Experienced in revenue management, loyalty, finance or analytics - consideration to consumer behaviour

#J-18808-Ljbffr Management & Operations