Head of Customer Service 100%
تفاصيل الوظيفة
For the development of our office in Breda we are offering an interesting role as
Head of Customer Service 100%
Jansen inspires, builds upon past experiences, and unerringly strikes new paths. As an international family company with roots in Switzerland, Jansen develops, produces, and distributes steel profile systems as well as plastic products for various segments of the construction industry. Become part of a motivated team and help ensure the future success of the Jansen Group with some 600 employees.Responsibilities
Leading, managing and supporting the team to achieve optimized customer experience
Responsibility to organize team professionally whilst following and and adapting processes
Identifying, building and maintaining positive internal and external stakeholder relationships
Identifying and strategizing growth opportunities with the sales team
Overviewing and enforcing payment reliabilities, terms, bonuses and credit limits
Correct and timely preparation of customer enquiries in context of quotations, orders, deliveries
Handle difficult situations with professionalism
Collaborate with the headquarter in Switzerlandon operational and project specific topics
Improve internal processes between the different departments (sales, logistics, etc.)
Requirements
Excellent communication skills, both written and verbal (English and French)
Several years experience in customer service or in the building industry
Demonstrable customer service skills and a strong commitment to delivering exceptional service
Strong problem-solving abilities and pro-active thinking
Experience working in a fast-paced environment
Highly organized with attention to details
Empathetic, and focused on providing high-quality solutions
What we offer
Working in an international environment for a family owned business
The ability to grow and take over responsibility
The possibility to create its own work environment
Take on responsibilities, not tasks
We are looking forward to your application.
#J-18808-Ljbffr Customer Service
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