Head of Retail Operations

About Our Client The client is a premier distributor specializing in baby brands, committed to delivering exceptional products and services to its customers. With a focus on quality, innovation, and customer satisfaction, the client is dedicated to surpassing expectations and fostering growth within the baby products sector. Job Description The responsibilities of the Head of Retail Operations include:

• Develop and implement operations strategies to achieve business objectives and drive growth.
• Oversee the day-to-day operations of all stores, ensuring compliance with company policies and procedures.
• Lead, coach, and mentor store managers and staff to ensure high levels of performance and productivity.
• Analyze sales data, customer feedback, and market trends to identify opportunities for improvement and innovation.
• Manage inventory levels and optimize inventory turnover to minimize stockouts and excess inventory.
• Collaborate with other departments, such as marketing, finance, and supply chain, to support overall business goals and initiatives.
• Implement merchandising strategies to maximize product visibility and drive sales.
• Monitor store performance metrics and KPIs to track progress and identify areas for improvement.
• Ensure a high standard of customer service is maintained across all locations.
• Develop and maintain strong vendor relationships to ensure timely delivery of products and services.
• Stay informed about industry trends, competitor activities, and market changes to inform strategic decision-making.

• Bachelor's degree in Business Administration or any related fields
• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels of the organization.
• Demonstrated track record of driving results and achieving targets in a fast-paced environment.
• Ability to thrive in a dynamic and challenging work environment.

• Opportunities for career advancement and professional development
• Flexible work set-up in Manila