SharePoint Operations Manager

FunctieomschrijvingAs a SharePoint Operations Manager, you'll be responsible for the day-to-day operations of SharePoint Operations. You will ensure that our systems are up and running at all times with minimal downtime. You will manage all aspects of the environment including installation, configuration, and maintenance to ensure that it's always working optimally. In addition, you'll monitor any issues regarding security or availability in order to make sure they're addressed quickly and effectively.RequirementsManage daily Operations within the Microsoft SharePoint line of business.Managing the relevant systems (SAGE, Azure DevOps, Service NOW, S4H, etc.) and processes within LOBSBuilding operational relationships between Dimension Data, Microsoft, cross LOB, finance department and HR departmentAutomating and streamlining all Operational processes.Understanding of the various Microsoft SharePoint Application Capabilities to a sufficient level for pre-sales engagements, managed services engagements and project delivery.Ensuring relevant SCRUM and SAFE methodologies are implemented and thriving within SCRUM TeamsOversee contract management and monthly billing.Take reasonable action to prevent operational and client escalations where possible.Ability to handle and resolve operational and client escalations successfully.Relevant communication to the Sales, Pre-sales and Finance teams regarding any Operational Changes.Able to effectively manage the operational team including performance reviews or performance improvement activities.Ensuring teams perform within expected performance metrics including meet operational SLA's for clients; projects delivered as per agreements; etc.Ability to play multiple roles as the situation demands it e.g. Operational Manager, Coach, SCRUM MasterKey abilities requiredStrong analytical and problem-solving abilitiesClear and logical thinkingTeam player that is easy to work with and that functions in any size teamDemonstrates personal motivation and a positive attitudeUses initiative, shows determination and commitment to deliveryCopes under pressureDemonstrates resilienceFacilitation SkillsStrong work ethic and drive for resultsValues quality and produce high quality work at all timesGood verbal and written communication skills, including an extensive vocabulary of general language and ICT terminologyReliable - ensures that if an assignment is allocated, it will be completed as agreedWilling to learn other platformsDemonstrates high ethics and adherence to Dimension Data valuesSelf-motivated, with a keen passion to stay ahead of the trends. Risk management/risk mitigation skills.Strong analytical and problem-solving abilitiesClear and logical thinkingStrong financial acumenEXPERIENCE Management/Team leader experience, about 2 to 3 years.Financial management experience (project management finance management or similar)Relevant IT industry experience.Microsoft SharePoint experience (advantage)QualificationsMatric Degree, SAFE Agile Certification, SharePoint Certifications  Requirements -