Account Manager
تفاصيل الوظيفة
Remarkable Group - Our Vision & MissionWe plan the future so you are ready for the customer of tomorrow!The Remarkable Group is an international powerhouse of integrated digital specialist consultancies that offer our clients true partnership and integration at a global scale. We are passionate and expert in digital experience and we put our customers' customer first in order to drive value from class-leading connected experiences and relationships. Our performance will always be measured by our legacy. So all of our brands operate with a social conscience, striving to leave the world in a better place than we found it.Purpose of RoleTo own, manage and develop client relationships for the mutual benefit of Sagittarius and its clientsTo proactively add value to a predefined client base to ensure that Sagittarius's clients achieve their business aims and objectivesTo be the leader and main revenue generator for a Pod who manages, plans, develops and executes high performing digital strategies for a predefined client baseTo ensure that customer service and customer satisfaction are always top prioritiesTo proactively look for new business opportunities in order to add revenue to your PodKey Responsibilities and AccountabilitiesOwning a predefined client base and being responsible for that client base's individual and collective spend with Sagittarius and the profitability of that spend through the operation of a client Profit and Loss accountDeveloping and sustaining a deep holistic understanding of the client's business, using this understanding to drive the client's marketing and digital transformation strategyTo help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROIInforming and converting client briefs into profitable projects for Sagittarius. Then ensuring all client briefs are understood and handed over to your Pod Project Manager accurately and in a timely fashion. Ultimately being accountable for the final delivered product to the client's satisfactionEngaging with key members of the Pod and other supporting colleagues in order to deliver competitive, compelling and accurate project proposals to meet the brief, time and costs allocatedConstantly looking for cross-sell and upsell opportunities from the full range of services provided by Sagittarius as well as looking at introducing emerging channels and technologies through thought leadershipConsistently ensuring the customer service levels are high and that Sagittarius is a valued partner to its clientsTo provide a weekly report for the Head of Client Services and Managing Director which clearly highlights current projects, revenue/project pipeline, communications stats and client P<o develop the agency's client base through the introduction of new clients and new revenuesAgree studio 'time based' quotes for client projects and prepare them for presentation to the clientLead or support client presentations and support new client tenders for work when requiredWork with your Pod and its Project Manager to ensure client projects progress through the studio profitably and to the time schedules agreedTo work at client's premises as appropriate with some out-of-hours travel where necessaryTo raise all customer invoices using Xero for approval by the accounts departmentPerson ProfilePersonal AttributesExceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients.Good relationship building skills - able to build and maintain credibility, work with integrity and professionalism. You will be tactful and diplomatic, able to listen and interpret client's ideas into commercial viable briefs and project plans.You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships.The ability to work to targets and deadlines and to be able to deliver measurable results.You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets.You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with your Pod, ensuring briefs and plans are clearly understood.To be highly insightful and effective in proposing digital strategies - understand website UX and be able to and interpret analytics reportsTo have good literacy and fluency of the English language for preparing documents and be able to convey complex concepts and messages. Be aware of the practical application of technology and return on investment (ROI)You will be self-motivated and able to work independently.You must be a Saudi national and fluent in ArabicSpecific Job Skills / ExperienceAccount development and revenue generationAbility to develop and prepare project proposals and recurring-revenue contractsAn understanding of current technology and methodology used to build responsive web sitesAn understanding of the design and build process for large scale website projectsAn understanding of Ecommerce principles and strategiesAn understanding of multi-channel marketing strategy and implementationAn understanding of SEO principals and the successful application of them in the design and build of web sitesTo be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clientsTechnical SkillsMicrosoft Word, Excel and PowerPointGood working knowledge of Web Content Management SystemsA basic knowledge HTMLGood working knowledge of working with a CRM to manage clients and proposalsQualifications / TrainingA formal Marketing qualification such as CIM or IDM or a related Business qualification would be advantageous.Previous ExperienceTo have held a similar position either within an agency environment or to have worked with multiple internal 'clients' managing accounts or multiple streams of work. Direct experience of account management or project management of large-scale website builds and being accountable for delivery is required for this role.Expectations of the post holderThe post holder will undertake assigned responsibilities effectively and efficiently within regulatory and legislative requirements and achieve agreed individual and department targets within the company's staff appraisal process and to:Meet defined performance KPIsHelp position Sagittarius as a leading agencyEnsure that equality of opportunity is promotedEnsure effective quality standards are maintainedBe committed to professional self-development through participation in training as necessary to develop the job roleComply with and promote the company's Health and Safety policy and to undertake appropriate Health and Safety trainingContinue to develop personal technical skills and to challenge and stretch boundariesBe open and interested in new technology and methods of delivering the company's products and services.Key KPIs of the post holderTo own the customer relationshipSpeak to key clients by phone at least once per weekVisit key clients face-to-face at least once per monthEnsure Work Schedules are signed and approved by the client prior to work commencingInvoicing completed weekly in arrears on a work-to-date basisHit quarterly Pod revenue targets as agreedEnsure trackers and the CRM are kept up-to-date in preparation for weekly sales and client services meetingsNo more than 3 complaints per Pod from a client
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