Sr. Associate - Key Account Customer Care

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم May 1, 2024

تفاصيل الوظيفة

Sr. Associate - Key Account Customer CareJob Description.• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.• Guide members on points of contact for queries and communication.• Update members on insurance coverage details, follow up cases, inquiries and responses with full support• Complete transactions and answering members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage • Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process. • Validate medical claims received by members and request for missing documents required for submission• Ensure that added members have received membership confirmation and follow up on pending claims.• Update members on pending claims and provider requests and justify rejections • Recover rejected pre-authorization requests and support to revise the rejected requestsSkillsSkills: - Strong customer service skills - Excellent communication skills - Ability to build and maintain relationships with key accounts - Problem-solving and conflict resolution skills - Time management and organization skills - Attention to detail - Proficiency in CRM software and Microsoft Office applications - Leadership and team management skills - Ability to multitask and work under pressure - Knowledge of customer care best practices and trendsJob Location Riyadh, Saudi Arabia Job Role Customer Service and Call Center Years of Experience Min: 0 Max: 3 Residence Location Riyadh, Saudi Arabia

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