الصفحة الرئيسية الفلبين Support Analyst (Hybrid-Flexible Options)
الصفحة الرئيسية الفلبين Support Analyst (Hybrid-Flexible Options)
Support Analyst (Hybrid-Flexible Options)
دوام كامل
في Broadridge
في
Philippines
نُشرت يوم April 28, 2024
تفاصيل الوظيفة
Role Overview At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Support Analyst, you will be part of the Customer Operations team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems based in the APAC. Working closely with our CSM and product team, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments. On the client side, you will interact with both the traders and technical staff using BTCS solutions. You will be part of a mission critical team with excellent exposure to fast paced, high-tech environments spanning trading solutions across various product types, exchanges and continents. You will be part of the Customer Success department, which is responsible for supporting and maintaining key parts of our global business, solving complex issues while also gaining exposure to some of the biggest names in the industry. Responsibilities
- Direct email communication with our customers
- Manage auto created tickets by putting the correct fields
- Monitoring the team's dashboard and prioritize the tickets
- Work on support questions and issues and escalate to other CS member when necessary
- Review and work on internal tickets raised by SRE team (i.e. checking enrichment reject or logs with warning or error)
- Review and work on client’s change requests and maintenance tasks (i.e. user account creation/unlock, manage plugin connections, bring up platform)
- Bachelor's degree in Computer Science, Engineering, or related field
- Preferred with 1 year of related work experience
- Good communication skills, fluency in English is a must
- Interest in technology and finance
- Familiar with Java, XML, UNIX
- Team player, positive attitude, willingness to learn and evolve
- Ability to work and perform independently
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الشركة المعلنة عن الوظيفة
Broadridge
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