IT Technical Lead & Enterprise Account Manager
دوام كامل
في The Recruitment Company Australia
في
Ireland
نُشرت يوم April 28, 2024
تفاصيل الوظيفة
IT Technical Lead & Enterprise Account Manager
- Permanent & Hybrid (open to Dublin, Limerick, Cork, Belfast candidates)
- Diverse range of technologies
- Act as technical consultant, SME for assigned enterprise accounts IT Infrastructure portfolio, consists of steady state service delivery & Inflight projects.
- Partner & collaborate with Account and cross-functional teams to provide technical expertise to enable and deliver managed services (MS) service excellence.
- Own IT infrastructure portfolio service delivery regionally & globally
- Own overall IT Infrastructure related operational & contractual metrics (KPI's, OLA's & SLA's), drive continual improvement projects with innovative technological solutions.
- Sustain & improve IT Infrastructure portfolio revenue accounts wise, by driving & implementing innovative solution to complex problems, driving value to clients.
- People & Stakeholder Management
- Act as account CTO to guide internal teams, SD (L1, L2, L3, L4), ITIL functions, Professional Service teams, external (client, vendors, 3rd party service providers) on overall accounts IT Infrastructure landscape.
- External Learning & Engagement
- Own and conduct Disaster Recovery (DR) driven Business Continuity Planning (BCP) & testing exercise.
- Previous experience in a similar role (IT Manager, IT Lead Engineer, Systems Administrator, Technical Account Manager)
- Experience with ITIL v3 / v4.
- Professional certifications an advantage: Azure, VCP, CCA, AWS, MCSE etc.
- Hands-on experience with most of the following technologies:Network (LAN, WAN, AP, Routers & Switches, Network Racks), Servers (Windows Servers, Server Racks), Storage (SAN) & Backup (Veeam), Security (Antivirus, Defender), Windows Server (Active Directory, MS Exchange, O365), Virtualisation technologies (VMware, Citrix), MS - (Azure, Intune), Data Centres (On-premises, public cloud, hybrid cloud), Patch management & compliance (Servers & EUD).
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