Production Support Engineer

Position DescriptionAt CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.Job Title: Java production SupportPosition: Senior Software EngineerExperience: 4- 8 YearsCategory: Software Development/ EngineeringMain location: India, Karnataka, Bangalore / Hyderabad / Chennai / Mumbai & PunePosition ID: J0124-0229Employment Type: Full TimeWe are looking for an experienced Java Production Support to join our team. The ideal candidate should be passionate about coding, Supporting and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients.Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.Your future duties and responsibilities• P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM• P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles• War room representation - participate on P1 and Customer Impacting P2 Incident bridges• Events handling will be owned with end to end responsibilities (acknowledgement till closure)• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams• Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)• Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.• Make technical decisions, resolve events/incidents• Escalate issues in a timely manner• Dive into issues, figure it out, and work within their teams to permanently resolve.• Find automation opportunities and work to completion• Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues• Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level• Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities• Application Health check - Provide periodic application health reports to PNC Leadership team• War room representation - participate on P1 and Customer Impacting P2 Incident bridgesRequired qualifications to be successful in this roleSkills: Unix, Java Production support, LinuxYears: 4+ Years of experienceLocation: Bangalore/HyderabadNotice period: Immediate to 30 DaysShift: Only night shifts PRB