Customer Service Representative-Fresher's

Walk-In Drive for Customer Support Executive - HCLTechProfile - Voice, customer service.HCL Tech Hiring for UK / US Voice Process - 5th April 2024 Walk in directly.Designation: Customer Care Representative for Fresher'sAny Grad/UG can apply (No Regular Students / No Law Graduate)Age Criteria: - 18 Years to 32 YearsInterview Location: - HCL Technologies: - A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309Work Location: Noida Sec-144Two Ways Cabs AvailableWalk-in Date- - 5th April -2024Timing- 11am-4pmJob Description - Contact Centre Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers in UK Inbound calling preferably in Banking domainJob DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customersContact Person- Priyanka Shastri /Shivangi SharmaContact No.: - 8076024891 /9717105994(Priyanka.shastri@hcl.com)/ (Shivangi.sh@hcl.com) PRB