Customer Service Executive

Responsible for providing best in class customer service to all national and regional key accounts in the region through a dedicated team of Account Relationship Leads.Drive the mining and growth in revenues from existing national and regional key accounts in the region through Account Relationship Leads Drive timely service delivery to all key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etcDrive proactive tracking of shipments to key accounts and ensure timely deliveries to such customersEnsure professional handling of calls to key accounts in the region within the stipulated timelines and drive adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc PRB