Sales Account Manager - Team Leader

Job DescriptionJob Description:

On Rotation Account Manager Team Leader

Responsibilities:

- Lead and manage a team of account managers to ensure exceptional customer service delivery

- Develop and implement strategies to increase customer satisfaction and retention

- Oversee the onboarding process for new clients, ensuring a smooth transition and effective knowledge transfer

- Collaborate with internal departments, such as sales and marketing, to align strategies and drive revenue growth

- Build and maintain relationships with key accounts, acting as the main point of contact for their inquiries and concerns

- Monitor team performance, providing regular feedback and coaching to enhance individual and team productivity

- Stay updated with industry trends and competitive landscape to identify new business opportunities

- Prepare regular reports and provide insights on key metrics to senior managementJob Specification- Strong leadership skills with the ability to motivate and inspire a team

- Proven experience in account management, preferably in the software industry

- Excellent communication and interpersonal skills

- Strong negotiation and problem-solving abilities

- Ability to work under pressure and meet tight deadlines

- Proficient in CRM software and other relevant tools

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