الصفحة الرئيسية نيوزيلندا Customer Service Representative
الصفحة الرئيسية نيوزيلندا Customer Service Representative
Customer Service Representative
تفاصيل الوظيفة
For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated. As a Customer Service Representative at CARTERS Wairoa , your primary objective will be delivering top-notch service to our building trade customers. In this dynamic and physically demanding position, you will be invaluable across our bulk store and timber yard store sections.
- Quickly and efficiently picking, assembling, and loading orders for our customers.
- Handling sales paperwork and documentation.
- Loading and offloading vans and delivery trucks.
- Accurately document all incoming goods, ensuring precise barcoding and pricing records are maintained.
- Someone who values teamwork and approaches tasks with a positive mindset.
- Capable in navigating computer systems with a firm grasp of technology.
- Physically fit
- A valid FULL NZ Driver's Licence
- Having a Forklift F Endorsed Licence with OSH Certifications is advantageous.
- Building industry knowledge is beneficial.
- Stability and a focus on work life balance, this role offers permanent full-time employment.
- Attractive compensation package
- 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
- Company buying privileges across all CARTERS stores.
- Training, Development and Promotional opportunities
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We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated. </p><p> As a <b> Customer Service Representative </b> at <b> CARTERS Wairoa </b> , your primary objective will be delivering top-notch service to our building trade customers. In this dynamic and physically demanding position, you will be invaluable across our bulk store and timber yard store sections. </p><ul><li> Quickly and efficiently picking, assembling, and loading orders for our customers. </li><li> Handling sales paperwork and documentation. </li><li> Loading and offloading vans and delivery trucks. </li><li> Accurately document all incoming goods, ensuring precise barcoding and pricing records are maintained. </li></ul><p><b> About you </b></p><p> You will be the perfect fit for this role if you are committed to delivering exceptional customer service and have the following skills, qualities, and certifications: </p><ul><li> Someone who values teamwork and approaches tasks with a positive mindset. </li><li> Capable in navigating computer systems with a firm grasp of technology. </li><li> Physically fit </li><li> A valid FULL NZ Driver's Licence </li><li> Having a Forklift F Endorsed Licence with OSH Certifications is advantageous. </li><li> Building industry knowledge is beneficial. </li></ul><p><b> Advantages of Advancing Your Career with Carters </b></p><ul><li> Stability and a focus on work life balance, this role offers permanent full-time employment. </li><li> Attractive compensation package </li><li><b>7.5% benefits package </b> designed to support your health and financial security. 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To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Module 01</strong> <ul> <li>Communication Skills</li> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Dealing With Stress</li> <li>Meeting Expectations</li> <li>Setting Goals</li> <li>Seven Steps to Customer Problem Solving</li> <li>Telephone Techniques</li> <li>The Fifth Critical Element – Measure It</li> <li>The Fourth Critical Element – Be a Problem Solver</li> <li>The Second Critical Element – Defined in Your Organization</li> <li>The Sixth Critical Element – Reinforce It</li> <li>The Third Critical Element – Given Life by the Employees</li> <li>What is Customer Service?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 02</strong> <ul> <li>Six Critical Elements</li> <li>Understanding Leadership</li> <li>Five Practices of Leadership</li> </ul> <strong>Module 03</strong> <ul> <li>Asking the Right Questions</li> <li>Close with Vocals</li> <li>Closing Down the Voice</li> <li>Cold and Warm Calls</li> <li>Developing a Script</li> <li>Did You Hear Me?</li> <li>It’s More Than Just a Phase</li> <li>Negotiation Techniques</li> <li>News from Within</li> <li>Perfecting the Script</li> <li>Phone Tag and Getting the Call Back</li> <li>Sales by Phone</li> <li>Saying No</li> <li>Staying Out of Voice Mail Jail</li> <li>Stress Busting</li> <li>Taking Messages</li> <li>This is My Mentor</li> <li>To Serve and Delight</li> <li>Verbal Communication Techniques</li> <li>What’s Missing in Telephone Communication?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 04</strong> <ul> <li>Building the Future</li> <li>Checklist for Success</li> <li>Considerations in Tool Selection</li> <li>Customer Relationship Management</li> <li>Evaluating and Reviewing Your Program</li> <li>Homegrown vs. Application Service Provider</li> <li>Requirement Driven Product Selection</li> <li>Strategies for Customer Retention</li> <li>The Development Team</li> <li>What CRM Is and Who It Serves</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => 'Our Complete Customer Service Training is fully compatible with any kind of device. 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You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Module 01</strong> <ul> <li>Communication Skills</li> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Dealing With Stress</li> <li>Meeting Expectations</li> <li>Setting Goals</li> <li>Seven Steps to Customer Problem Solving</li> <li>Telephone Techniques</li> <li>The Fifth Critical Element – Measure It</li> <li>The Fourth Critical Element – Be a Problem Solver</li> <li>The Second Critical Element – Defined in Your Organization</li> <li>The Sixth Critical Element – Reinforce It</li> <li>The Third Critical Element – Given Life by the Employees</li> <li>What is Customer Service?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 02</strong> <ul> <li>Six Critical Elements</li> <li>Understanding Leadership</li> <li>Five Practices of Leadership</li> </ul> <strong>Module 03</strong> <ul> <li>Asking the Right Questions</li> <li>Close with Vocals</li> <li>Closing Down the Voice</li> <li>Cold and Warm Calls</li> <li>Developing a Script</li> <li>Did You Hear Me?</li> <li>It’s More Than Just a Phase</li> <li>Negotiation Techniques</li> <li>News from Within</li> <li>Perfecting the Script</li> <li>Phone Tag and Getting the Call Back</li> <li>Sales by Phone</li> <li>Saying No</li> <li>Staying Out of Voice Mail Jail</li> <li>Stress Busting</li> <li>Taking Messages</li> <li>This is My Mentor</li> <li>To Serve and Delight</li> <li>Verbal Communication Techniques</li> <li>What’s Missing in Telephone Communication?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 04</strong> <ul> <li>Building the Future</li> <li>Checklist for Success</li> <li>Considerations in Tool Selection</li> <li>Customer Relationship Management</li> <li>Evaluating and Reviewing Your Program</li> <li>Homegrown vs. Application Service Provider</li> <li>Requirement Driven Product Selection</li> <li>Strategies for Customer Retention</li> <li>The Development Team</li> <li>What CRM Is and Who It Serves</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Manager, Customer Service,Customer Service Engineer,Customer Service Supervisor', 'eligibility' => 'Our Complete Customer Service Training is fully compatible with any kind of device. 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We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated. </p><p> As a <b> Customer Service Representative </b> at <b> CARTERS Wairoa </b> , your primary objective will be delivering top-notch service to our building trade customers. In this dynamic and physically demanding position, you will be invaluable across our bulk store and timber yard store sections. </p><ul><li> Quickly and efficiently picking, assembling, and loading orders for our customers. </li><li> Handling sales paperwork and documentation. </li><li> Loading and offloading vans and delivery trucks. </li><li> Accurately document all incoming goods, ensuring precise barcoding and pricing records are maintained. </li></ul><p><b> About you </b></p><p> You will be the perfect fit for this role if you are committed to delivering exceptional customer service and have the following skills, qualities, and certifications: </p><ul><li> Someone who values teamwork and approaches tasks with a positive mindset. </li><li> Capable in navigating computer systems with a firm grasp of technology. </li><li> Physically fit </li><li> A valid FULL NZ Driver's Licence </li><li> Having a Forklift F Endorsed Licence with OSH Certifications is advantageous. </li><li> Building industry knowledge is beneficial. </li></ul><p><b> Advantages of Advancing Your Career with Carters </b></p><ul><li> Stability and a focus on work life balance, this role offers permanent full-time employment. </li><li> Attractive compensation package </li><li><b>7.5% benefits package </b> designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver. </li><li><b> Company buying privileges across all CARTERS stores. </b></li><li> Training, Development and Promotional opportunities </li></ul><p> Apply now to join the CARTERS team!</p><p> Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas). </p><p> Reference # 26926 </p><p> Posted on 04 Apr 2024 </p><p> Closes on 04 May 2024 </p><p> Location(s) Wairoa </p><p> Expertise Customer Services, Health & Safety, Inventory, Sales </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '155', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 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الشركة المعلنة عن الوظيفة
Carters
-
Call Centre Agents Level 2 Adams Academy95 درهم
955 درهممدة الدورة التدريبية: Upto 5 Hours -
Complete Customer Service John Academy93 درهم
1,690 درهممدة الدورة التدريبية: Upto 15 Hours
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https://nz.jooble.org/external/44882679455208151?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_nz&extra_ars_request_id=dc68036b00115a8e4e3e03be0315f432