National Training and Development Manager

Minimum Requirement5 years in a Senior Training Capacity.Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential). Well-written training materials in above-average English language skillsBackground in teaching and facilitation to large groups.Skills developmentKnowledge of EE submissions and all training and skills-related legislation.Budgeting and cost analysis for the whole department.Customer Relationship Management and HR Management qualification or related.Excellent communicator, resourceful, and passionate.High emotional intelligence and empathy skills.ResponsibilitiesResolve all training requirements for various customer operations.Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.Provide optimal level of customer service to all customers.Design and maintain training courses for all materials and develop appropriate computer applications for manuals.Coordinate with various employees and provide feedback to all stakeholders.Maintain high-level knowledge of products and services.Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.Provide training to all operations teams as per requirement.Maintain records of all associated training materials and manuals.Provide technical support to all recruits and provide training on all human resources related to the job.Monitor all client issues and provide training to resolve all service-related queries.Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.Provide support to all national and regional training programs.Participate in various team and store meetings.Managing a national service team.Driving consistency across the country.Implementing incentive drives.Driving company culture.