Omega Boutique Manager | Perth

About OMEGASince , innovative watchmaking has been the cornerstone of OMEGAs heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the worlds favourite spy. Thanks to OMEGAs pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide. The RoleThe Boutique Manager will be hired to oversee and manage the daily operations of the Boutique. The role has full responsibility for all staffing, sales, as well as payroll, boutique inventory and costs management and a supervisory role in relation to Customer Service. This position is one that represents the Brand in its market and therefore should uphold the highest level of professionalism, client service standards and sales excellence. The roles primary purpose is to ensure the Boutique runs smoothly without issues, ensuring budgets are met and leading by example at all times. ResponsibilitiesBoutique Operations Management Planning of rosters for all areas of the boutiqueContinually review operational reports and records to ensure company policies and procedures are being upheldEnsuring the set up and set down processes are smooth running and to company requirementsDaily reports are sent to relevant management making sure all figures balance.Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all timesBe responsible for solving problems that impact boutiques service, efficiency and productivityTrack the performance statistics of sales employeesOversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties Sales & Service Management Be responsible for ensuring sales targets are achievedEnsure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremonyLead the development and maintenance of a client database through demonstrated sales performanceOpen and close the boutique independentlyPersonally manage client elevationsOversee boutique and individual client VIP relationshipsEnsure adequate focus on building local clientele VIP relationships Leadership & People Management Motivate boutique employees to optimise performanceActively monitor the performance of all boutique employeesAssess and recommend to Retail Manager the training needs for sales employeesConduct mid-year and annual performance review meeting with all boutique employeesSet annual performance objectives for relevant boutique employeesProvide ongoing feedback to Retail Manager on boutique employee performanceApprove boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessive Learning & Development Implement agreed training programs for all boutique employeesExecute E-Learning requirements and ensure completion of all modulesDevelop own comprehensive OMEGA brand and product knowledge base Skills and Experience Minimum 5 years retail experience in the luxury sector preferredProven staff management experience desirableTertiary qualifications in Business administration an advantageHighly developed and proven customer service and client relationship skillsExcellent organisational skillsExcellent oral and written communication skillsGood computer literacy skillsGood time management skillsTeam playerEnergy, drive and enthusiasmImpeccable grooming and presentationVisual merchandising flairFull and flexible availabilityLuxury watch industry knowledge and experience an advantage Benefits Staff product discountsProduct trainingSales trainingRotating rosterTeam based sales incentives Murray Street Perth (Western Australia)Australia Company address The Swatch Group (Australia) PTY. LTD.40 River BoulevardLevel 3Richmond, Victoria Share this job offer