Omega Assistant Boutique Manager | Perth

About OMEGASince , innovative watchmaking has been the cornerstone of OMEGAs heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the worlds favourite spy. Thanks to OMEGAs pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide. The RoleThe Assistant Boutique Manager will be hired to continuously achieve sales targets, deliver impeccable customer service, develop strong client relationships and client records within the boutique, oversee and support the daily operations of the boutique and be an ambassador for the OMEGA brand. This position supports the Boutique Manager leading by example at all times, running daily operations, organising rostering and managing stock inventory. ResponsibilitiesBoutique Operations Ensure the boutique operates smoothly in the absence of the Boutique Manager at all timesPlanning of rosters for all areas of the boutiqueContinually review operational reports and records to ensure company policies and procedures are being upheldEnsuring the set up and set down processes are smooth running and to company requirementsDaily reports are sent to relevant management making sure all figures balance.Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all timesAssist solving problems that impact boutique service, efficiency and productivityWhen required, manage daily KPI reporting and any other required monthly or head office reporting Sales & Service Support Boutique Manager ensuring sales targets are achievedLead developing and maintaining a client database through strong salesOpen and close the boutique independentlyEnsure adequate focus on building local clientele VIP relationships Leadership & People Management Support the Boutique Manager motivating sales employees for optimal performance and sales resultsProvide ongoing feedback to Boutique Manager on the performance of sales employeesSupport the Boutique Manager in assessing the training needs for sales employeesSupport the Boutique Manager developing the skills of sales employees and identify where improvement is needed Learning & Development Support Boutique Manager implementing agreed training programs for all boutique employeesSupport Boutique Manager executing E-Learning and ensure completion of all modulesDevelop own comprehensive OMEGA brand and product knowledge base Customer Service Performance Support the Boutique Manager and OMEGA Customer Service Manager with daily operational support for Customer Service in the boutiqueOversee and provide feedback to OMEGA Customer Service Manager on boutique Customer Service employees Skills and Experience Minimum 3 years retail experience in the luxury sector preferredProven staff management experience desirableTertiary qualifications in Business administration an advantageHighly developed and proven customer service and client relationship skillsExcellent organisational skillsExcellent oral and written communication skillsGood computer literacy skillsGood time management skillsTeam playerEnergy, drive and enthusiasmImpeccable grooming and presentationVisual merchandising flairFull and flexible availabilityLuxury watch industry knowledge and experience an advantage Benefits Staff product discountsProduct trainingSales trainingRotating rosterTeam based sales incentives Murray Street Perth (Western Australia)Australia Company address The Swatch Group (Australia) PTY. LTD.40 River BoulevardLevel 3Richmond, Victoria Share this job offer To navigate, press the arrow keys.