Customer Service Consultant (Call Centre)

Customer Service Consultant (Call centre)Proudly Australian Owned and Operated Company | Career Progression OpportunitiesPermanent Role | Competitive Salary PackageSpringvale Location | Great Team Culture | Supportive Management About Us:

At Adaptalift Group, we are proudly supporting Australian industry by keeping goods moving. We exclusively distribute some the world's best forklift and industrial equipment brands, including Hyster, Yale, Combilift and Karcher.

As one of Australia's largest and fastest growing materials handling hire and sales companies, we have over 40 years of heritage as a privately owned, family operated business. Employing over 600 people across Australia, our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

Our consistent growth trajectory gives us the momentum to seek a motivated customer service driven individual to join our Customer Solutions Team. 

Read on to find out if this is the next step in your safety career. 

The Role - Key Interest Points:

Is based at our National Corporate Head Office in SpringvaleProvides premium customer service as the first point of contact for all phone enquires for our business NationwideDue to national coverage requirements of this role, we require you to be available to work a flexible roster between the hours of 7.00am and 6:30pm, Monday to FridayReceives inbound telephone calls in for the business; placing orders, product inquiries, quotes, service issues and problem solvingMaintains and updates our CRM systemIdentifies trends in customer issues and offers recommendations to fix root causesProvides feedback on improvement opportunities in the Customer Solutions teamHere's what we're looking for: Previous customer service experience, ideally within an industrial or commercial customer service contact centre environmentA warm and engaging telephone mannerIntermediate level of computer literacy including CRM, MS Office SuiteHigh attention to detail and accuracy Previous customer service experience, ideally within an industrial or commercial customer service contact centre environmentA warm and engaging telephone mannerIntermediate level of computer literacy including CRM, MS Office SuiteHigh attention to detail and accuracyApplications:

If this opportunity interests you, then APPLY NOW by clicking the application link and submitting your resume. Want to apply later?Enter your email address below to receive a reminder to apply.

Check your inboxWe've sent you your reminder email. Looking forward to hearing from you soon.

#J-18808-Ljbffr