Analyst / Relationship Developer - Student Services (Customer Support Specialist)

Analyst/Relationship Developer Student ServicesBe the first point of contact for clients (inbound or outbound) leveraging different platformsUnderstand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternativesProvide guidance to the student over phone/email about navigating the industry leading TC Global student portalSupport students on administrative requirements concerning higher education admissions, application and visa managementAssisting teams in the value chain and across business functions in managing and executing relationships over the phone and onlineDevelop insight and exposure into countries, areas of study and businessesStudy and manage the inflow of data for identification of opportunity and influencing decisionsRegularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growthFor more details, please visit - https://tcglobal.notion.site/TC-Global-Student-Services-5470ee6ee2b14e6998fc1fbc3f719127 PRB