Customer Service Export

Responsible for arranging shipments , preparing and confirming order approval , handling pricing information , and releasing invoices for the company.Processing Export inquiries, Quotations , Orders in accordance with SAP and export procedures accurately & quickly.Liaise & provide service excellence to international customers.Ensuring administration is conducted in accordance with export procedures & relevant legislation Liasing between internal & external customers to ensure adequate service is provided & timeosly.Maintain export process intergrity by proactively monitoring capacity and constraints .Maintain export process integrity by proactively monitoring capacity and constraints.Ensure complete control and storage of documentation .Address all customer complaints .Ensure delivery deadlines communicated to customers are met by liasing with relevant service providers.Monitor unpaid accounts to eliminate trading at risk and ensure credit management processes are followed.QualificationsGrade 12 & Relevant tertiary qualification in exports sales or commercial will be an advantage.Excellent understanding of Export PoliciesAccounting knowledge Knowledge of Relevant Export LegislationWorking knowledge of the glass industry SkillsExport Process management Thrive under pressure Excellent attention to detail Systomatic & organized approach to solving problemsExperienceMinimum of 3 years Customer services experience in an export environment is ESSENTIAL .Essential knowledge of the export process including export documentation, letters of credit , foreign exchange & related banking, related accounting , marine insurance and insurers , forwarding agents and international banking regulations & procedures.Manufacturing Environment Knowledge.Working hours : Monday - Friday , 08h:00 am - 16h:30 PM