Customer Service Representative (Teega Assistant)
تفاصيل الوظيفة
ABOUT THE ROLE A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. ABOUT IPRICE iPrice is the place price-conscious shoppers go to find the best deals online. We do this by sorting through billions of offers from e-commerce platforms to identify the cheapest trustworthy offers. Our website is trusted by 20 million users every month and is one of the top 5 e-commerce destinations, by traffic numbers, in Asia Pacific. Why join us? Surround yourself with a dynamic culture and people who are inclusive, fun, courageous, open to feedback and constantly looking for ways to improve themselves:
- Collaborate on solving the Biggest Challenges in Ecommerce
- Immerse yourself in a Multicultural Organization at the Centre of SEA
- Accelerate your Personal Growth and Career
- Manage large amounts of incoming chats
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives promptly.
- Actively keeping records for chats summary.
- Follow communication procedures, guidelines and policies
- Must be fluent in English & Mandarin (written & spoken).
- Able to work in shifts, weekends and public holidays.
- Able to work in a fast-paced environment and adaptable to change .
- Detail-oriented and self-motivated .
- Good team player that thrives in a communicative, feedback driven environment
- Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
- Adaptable working approach
- Additional Office perks (claimable grab rides in past 7:30pm stocked pantry subsidised vending machine and plenty of events)
- Discounted Classpass and free access to mental health services.
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