تفاصيل الوظيفة
- Participate in all phases of new projects/initiative to assist in scoping, prioritisation and requirements definition to support the organisation. Liaise between department and the other business functions to assure effective delivery of existing services and functionality
- Work to build relationships with the process owners and business functions
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Business Requirements Document, Use Cases/User Story, Screen and Interface designs
- Engage stakeholders in support of initiatives and provide regular feedback
- Identify and manage project/initiatives risks, issues and dependencies
- Work independently with users to define concepts and under direction of the Account Leads
- Drive and challenge BUs on their assumptions of how they will successfully execute their objectives
- Work with project teams and business to develop user acceptance test criteria with the business during the solving phase
- Participate/lead review and final sign off functional specifications
- Maintain business process architecture / process map for key processes
- Continually provide application systems improvements, especially in cross-business processes
- Analyse the data to identify trends, patterns, and insights that can inform digital strategies and solutions
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