Vice President for Operations (US Programs)

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Vice President for Operations (US Programs)

Apply locations Pasig City time type Full time posted on Posted 27 Days Ago job requisition id R7989 We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As the VP of Operations, your role is vital in contributing to our organization’s operational growth and success. A SNAPSHOT OF YOUR ROLE As the VP of Operations, you are responsible to cascade down and implement ACQUIRE strategy throughout the operations teams and programs, and to reflect it in the definition of the local strategies where applicable. You are also responsible for day-to-day running of the company’s overall operations as well as strategic in developing operational plans with the COO, Client Relationship teams and relevant support department managers for the long-term success and future of the overall organization. You will manage teams by guiding performance against objectives, creating an atmosphere of transparency and collaboration, modeling leadership behaviors, and encouraging continuous improvement and innovation. You will lead the operations teams by managing the overall operational aspects of each client, the commercial agreements, and address and resolve delivery issues, and to increase the company's profitability and to ensure the achievement of the company’s commercially obligated and client aligned strategic objectives and targets. You will lead and promote efforts in building the ACQUIRE culture and demonstrating Values. You will also lead adherence to compliance standards in critical operational aspects such as information security, Code of Conduct, industry operating standards, among others. You are also responsible in ensuring that all aspects of the operation to comply with local labor and global privacy laws and other relevant local and global policies on Information Security and Data Privacy. Your role also includes, but is not limited to the following:

• Responsible for client and stakeholder financial outcomes including financial targets and budget expectations.
• Develop key operational management employees to function and operate in a high-performance culture.
• Develop and present the strategic business plans for growth and governance
• Take a leadership role in establishing or developing the company’s culture and values
• Communicate important company or business information to the team members
• Ensure that there is a fit between strategy and culture, and the company’s processes and structure
• Steer and motivate people to implement the company’s strategy and values
• Ensure that work and team environment provide a stimulating atmosphere that generates high levels of engagement in its members
• Ensure a global coordination of local activities and manage the day-to-day operations of the company in an optimized way
• Define objectives for team members
• Manage, motivate, develop and lead members of the Management Team
• Manage resources efficiently and effectively to achieve the company’s objectives
• Chair Management Team meetings
• Work with COO to establish a risk management plan
• Ensure that there is a succession plan in place

A BIT ABOUT YOU

• BS in Management or relevant skills in related field, MBA an advantage
• 10+ years’ experience in a leadership capacity within related technical/functional work area including leadership functions in Operations and Corporate Services
• Excellent interpersonal skills and ability to build up quickly trusted relationship with Management members and employees
• Ability to balance company and employee needs
• Hands-on and pro-active approach in managing teams
• Ability to focus on both operational and tactical aspects of the business
• Ability to act as a positive role model in all interactions within the organization
• An analytical mindset, analyzing situations to bring adapted solutions
• Assertive communicator and convey concepts and information in a clear, honest, structured and diplomatic manner

WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at #J-18808-Ljbffr