Head of IT (SAVP or AVP Level, BPO, ITSM and IT Ops)

The Offer

• Up to PHP 250K (Depending on further evaluation).
• Hybrid (Pasay). Night Shift
• Opportunities to forge your expertise in Cutting-edge Technologies and advance skillset

Ideal Candidate Your responsibilities will include:

• Comprehensive documentation and real-time reporting catering to diverse Client Portfolio Management requirements.
• Implementing and evaluating service enhancements, driving productivity, and cost control.
• Participating in Service Delivery Reviews, ensuring compliance and security, liaising with clients, and maintaining a Major Incidents Database.

The Profile QUALIFICATIONS OVERVIEW:

• Graduate of BS IT, BS Engineering or other related field WITH 14+ years of IT industry Experience.
• Extensive Experience as AVP/SAVP IT Head (ITSM and IT Ops. Mgmt.) in BPO/call center companies, handled 5k+ employees.
• Knowledgeable about Systems, Network, Cloud Based Environment/s, Hybrid Solutions, both Business and Voice Apps.
• ITIL/ITSM Certification/s.

The Employer Our clientwas established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up. Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, they have now focused on providing recruitment solutions to the outsourcing industry. #J-18808-Ljbffr