الصفحة الرئيسية مصر Guest Relations Agent
الصفحة الرئيسية مصر Guest Relations Agent
Guest Relations Agent
تفاصيل الوظيفة
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
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Enroll today, and get started on a new career that is rewarding and will make you happy to go to work.</p><h4>What you will learn</h4><p>Regardless of whether you are looking to start your first career or switch to a new career, our online course material will give you everything you need to become a great Beauty Party Planner. Our online Beauty Party Planning course will give you a strong background in: <br /> <br /> Understanding what a beauty party is<br /> How to pamper your guests<br /> Different types of beauty parties<br /> How to run a successful beauty party planning business<br /> </p><h4>Course for?</h4><p>With this increase in popularity, the need for great beauty party planners is increasing as well. 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To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: </p><ul><li> Calm, efficient, and organized with great attention to detail </li><li> Excellent personal presentation and communication skills </li><li> A passion for delivering exceptional levels of Guest service </li><li> Ability to multi-task while maintaining a positive attitude when working with a VIP Guest </li><li> Computer literate and able to navigate through Company systems </li><li> Professional manner with an emphasis on hospitality and guest service </li><li> Guest relations experience in the hotel, leisure, and/or entertainment sectors </li><li> Proven ability to listen and respond to demanding Guest needs </li><li> Conflict resolution experience </li><li> Cash handling experience </li></ul><p></p><b> What will it be like to work for Hilton?</b><br><br><p> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. 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الشركة المعلنة عن الوظيفة
Hilton
-
Leadership & Management Course Central83 درهم
771 درهممدة الدورة التدريبية: Upto 14 Hours -
Beauty Party Planner International Open Academy75 درهم
241 درهممدة الدورة التدريبية: 30 Hours
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