Customer Service

Job title: Appointment Clerk Location: Fussa, Tokyo Travel: N/A Duties:

• The applicant shall answer incoming telephone calls and schedule patient appointments. In addition to scheduling requested appointments, the contract employees shall call patients to schedule, reschedule, and/or cancel appointments as needed.
• The applicant required to find clinic information and appointment criteria.
• The applicant shall contact clinic personnel when appropriate to clarify appointment issues or to assist patients in getting an appointment that the contract employees do not have permission to book.
• The applicant shall enter Telephone Consults into AHLTA when required by the booking protocols

• The applicant must either be a native English speaker or shall be proficient in understanding (reading, speaking, listening, and writing) English.