Service Delivery Ops Senior Manager (EH 840)

Service Delivery Ops Senior Manager (EH 840)

APPLICATION REMINDER : We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) by clicking the ‘Apply Now’ button here or through our Recruitment Center via Walk-in. Make sure to accomplish all the required information within 24 hours for us to process your application.  Accenture in the Philippines is currently looking for Operations Senior Manager who will be responsible in performing the following day-to-day tasks: 

• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership• Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

What are we looking for?  

• Bachelor’s Degree
• 12-15 years of relevant BPO experience
• 8-10 years in the leadership experience with good understanding with governance, analytics, financial management, capacity planning and forecasting

Join our high performing team and enjoy these benefits:  

• Competitive salary package, company bonuses, and performance incentives 
• Loyalty, Christmas gift, inclusion, and diversity benefits 
• Paid sick and vacation leaves 
• Expanded maternity leave up to 120 days* 
• HMO coverage (medical and dental) from day 1 of employment 
• Life insurance 
• Employee stock purchase plan 
• Flexible working arrangements 
• Accessible locations 
• Work Life Balance 
• Healthy and encouraging work environment 
• Career growth and promotion opportunities 
• Volunteering opportunities 

*Terms and Conditions apply Equal employment Opportunity Statement: All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. #J-18808-Ljbffr