Urgent Opening of EPPIC Service Desk for MNC.

Job Description, • Promptly allocates calls as appropriate.• Event management, Splunk Monitoring, Linux navigation and troubleshooting.basic Linux experience is mandate• Records incidents cataloging them by symptom and resolution.• Attend all Incidents received through Emails/Calls/Service Desk Tool Production support and operations.• Receives and handles requests for service, following agreed procedures.• Create incidents and assign and perform initial triage for incidents and escalate appropriately, respond major tickets, service requests, manage serious issues, Incidents through follow ups, provide regular updates on unresolved service desk issues to management/customer in order to get faster/further assistance for resolving the issue. Engage MIM teams for major incidents.• Initiate and manage bridge calls for priority incidents and releases.• Monitor applications and batch jobs servers network devices, databases, Operation system using monitoring tool in order to provide first level monitoring services to customer environments.• Schedule and host release calls for the team. Perform Smoke test.• Strong documentation skills• Excellent Communication.Expectations to set and check if they are okay with :This is a L 1-1.5 role. Similar to Service DeskNo handling of team (Individual Contributor role) and no making of complex excel reports or dashboardsComfortable for rotational shifts including night shifts and no fixed Saturday-Sunday weekly offs. • Promptly allocates calls as appropriate.• Event management, Splunk Monitoring, Linux navigation and troubleshooting.basic Linux experience is mandate• Records incidents cataloging them by symptom and resolution.• Attend all Incidents received through Emails/Calls/Service Desk Tool Production support and operations.• Receives and handles requests for service, following agreed procedures.• Create incidents and assign and perform initial triage for incidents and escalate appropriately, respond major tickets, service requests, manage serious issues, Incidents through follow ups, provide regular updates on unresolved service desk issues to management/customer in order to get faster/further assistance for resolving the issue. Engage MIM teams for major incidents.• Initiate and manage bridge calls for priority incidents and releases.• Monitor applications and batch jobs servers network devices, databases, Operation system using monitoring tool in order to provide first level monitoring services to customer environments.• Schedule and host release calls for the team. Perform Smoke test.• Strong documentation skills• Excellent Communication.Expectations to set and check if they are okay with :This is a L 1-1.5 role. Similar to Service DeskNo handling of team (Individual Contributor role) and no making of complex excel reports or dashboardsComfortable for rotational shifts including night shifts and no fixed Saturday-Sunday weekly offs.   Linux,Application Support Engineer Designation: EPPIC Service Desk (BSL) Vacancies: 1 Experience: 4.0 Year(s) - 7.0 Year(s) Telephonic Interview scheduled. Apply now and attend interview.