AVP, Specialist, Oversight and Control, Consumer Banking Group

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Job Purpose To manage Financial Advisers complaint at Consumer Banking Group Singapore in accordance with Financial Advisers Complaints handling and Resolution requirement. Job Duties & responsibilities

• Ensure regulatory and internal policies adherence to Financial Advisers Complaints Handling and Resolution for Consumer Banking Group.
• Escalate Financial Advisers complaints lodged by clients timely and effectively to Financial Crime and Security Services for investigation.
• Timely delivery of investigation outcome and proposed restitution to stakeholders.
• Collaborate with various stakeholders on preparing data and ensure timeliness and accuracy of submitting complaint deliverables to regulator.
• Perform data analysis and provide periodic updates on trends and insights to Senior Management on Financial Advisers complaints.
• Partner with stakeholders to strengthen communication and identify opportunities to enhance or refine controls.
• Develop and implement initiatives to enhance risk/control culture and awareness.

• Degree holder with at least 5 years of relevant working experience in the financial service industry, preferably with relevant experience in consumer banking middle office managing complaints.
• Strong knowledge and application of regulatory requirements and standards (such as Financial Advisers Complaint Handling and Resolution, Financial Advisers Act, Securities and Future Act, "FAIR" Balanced Scorecard Framework)
• Strong technical knowledge to prepare timely and accurate reports for management purposes and regulatory compliance.
• Able to embrace and lead changes, and to take actions and hold self-accountable to drive solutions.
• Proactive team player with ability to work independently with minimal supervision and equips with excellent communication (both spoken and written), presentation and business writing skill.
• Able to collaborate within teams, at various levels of stakeholders from the operating level to the senior management.