Help Desk Support
دوام كامل
في CAI-STA Philippines, Inc. في
Taguig, Philippines
ويبرز العمل
نُشرت يوم April 30, 2019- خلفية مهنية في
- المستوى الوظيفي Junior/Entry Level
تفاصيل الوظيفة
Responsibilities:
Provide remote technical support for computer, network, and mobile device problems and requests.
Handle operating system and remote connection problems in a networked PC and MAC environment and provide basic application support.
Other important considerations are:
- Answer customer phone calls and chat requests and resolve their issues immediately
- Select and resolve tickets from the queue of tickets submitted via web and email
- Must be able to work after-hours. Most hours will be daytime, but each person may be called upon for weekend work and occasional overnight hours
- guide customers through problem determination and resolution
- Thoroughly document and log all issues in the ticketing system, and promptly re-assign complex problems and requests that require a senior level or on-site support to respective technical or local support teams.
Requirements:
- Candidate must possess at least a Bachelor's Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
- At least 1-2 years of working experience as Helpdesk support.
- Technical certification or equivalent work experience with Windows OS and application software problem troubleshooting and installation in the networked PC environment and PC hardware problem troubleshooting
- Knowledge of wired and wireless remote access methods, devices, and tools
- Must have good English communication skills
- A strong self-starter and desire to work in a fast-paced team-oriented environment
- Preferred but not necessarily required:
- Server administration experience to create files/folders, manage permissions, manage disk space allocation, create and manage printer queues, and perform file backups and restores
- Experience in providing support for mobile devices such as Blackberry, iPhone and iPad.
- Exchange server account administration experience
- Working knowledge of Apple computers/OS
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.