QUALIFICATIONS:

Graduate of Business Management, IT, or related course 

MUST have at least 7 years of experience in managing people in the IT industry 

MUST possess above-average leadership and decision-making skills 

MUST possess above-average Management Proficiency skills 

MUST be tech-savvy 

BPO knowledge is a huge PLUS 

Excellent communication/presentation skills and ability to build relationships 

Must know when to listen and when to talk and ask questions 

Has organizational and time-management skills

RESPONSIBILITIES:

Define and implement policies, performance and quality standards, and maintaining them with ethical practices 

Strategic planning, implementation and overseeing of day-to-day business operations 

Establishing business objectives, communicating them to the team and accomplishing them 

Increases management's effectiveness by recruiting, coaching, and disciplining staff 

Assigning accountabilities, reviewing progress, making mid-course corrections and analysing results 

Assess departmental and company performance and devise plans for improvement 

Builds company image by collaborating with customers, government, community organizations, and employees; 

Manage profit and loss statements and account for costs and revenues 

Allocate budget resources for supplies, equipment, marketing, and personnel