F&B Service Operation Manager
دوام كامل
في L' Fisher Hotel في
Philippines
ويبرز العمل
نُشرت يوم February 26, 2019- خلفية مهنية في
- المستوى الوظيفي خبير
-
الراتب
PHP 20,000 - PHP 30,000 /شهر
(Fixed Salary)
تفاصيل الوظيفة
Education level - college graduate
Communication skills - proficient in verbal and written English
Soft skills:
- solid customer service, speaking, problem-solving, leadership, organizational and managerial skills;
- proven track record in leading a team;
- with strong analytical, communication, and inter-personal skills;
- critical-thinking and reasoning abilities;
- ability to meet deadlines and multitask;
- administrative and communication skills, such as those associated with giving orders and providing direction to the service staff;
- mentally alert, attentive to details, has good/sound judgment
Technical skills:
- computer literate;
- knowledgeable with recipe and menu database software, inventory management software, point of sale (POS) software and computerized cash register systems
Experience - with at least 5 years experience in Food & Beverage management, handling a managerial position focused mainly in service excellence and revenue generation
Duties:
-Inspects dining room associates to ensure they are in proper and clean uniforms at all times
-Receives and handles complaints concerning food and beverage of service
-Serves as liaison between dining room and kitchen staffs.
-Assure that all side work is accomplished and all cleaning of equipment and storage areas are completed according to schedule.
-Direct pre-meal meeting with dining room personnel
-Relays information and policy changes and brief staff
-Assures the correct appearance, cleanliness and proper set up of the dining room
-Check the maintenance of all equipment in the dining room and reports deficiencies
-Produces sales analysis reports from POS system or IFCA.
-Assists in inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper shakers and sugar caddies.
-Maintains a warm and friendly demeanor at all times
-Assists in monitoring and controlling Food and Beverage expenses and payroll
-Approached all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner
-Maintain regular attendance in compliance with the hotel standards as required by cheduling, which will vary according to the needs of the hotel.
-Plans room set up based upon anticipated guest counts and client's needs.
-Take reservations and checks table reservation schedules
-Assists with on-going training of all F&B associates
-Maintain knowledge and understanding of each service and see that services are continually executed at the expected level and updated
-Review and performs duties of all F&B outlets to ensure procedures and quality standards are met.
-Assists with coaching, counseling and conduct performance appraisals for associates.
-Attend meetings as required by management
-Perform other duties as required by management
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