مدة الإعلان منتهية المزيد Call Center الوظائف

Call Center Executive
دوام كامل في Bubble laundry في Abu Dhabi, UAE

Call Center Executive دوام كامل في Bubble laundry في Abu Dhabi, UAE

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ويبرز العمل

نُشرت يوم October 8, 2018

تفاصيل الوظيفة

Key duties and responsibilities:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.


• Answer calls professionally

• respond to customer inquiries

• research required information using available resources

• handle and resolve customer complaints

• provide customers with product and service information

• enter customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• follow up customer calls where necessary

• complete call logs

• produce call reports


Preferred Candidate:

• Proficient in relevant computer applications

• knowledge of customer service principles and practices

• knowledge of call center telephony and technology

• six months or more experience in a call center environment

• customer service experience

• good data entry/keyboard skills

• knowledge of administration and clerical processes

• relevant product knowledge

• stress tolerance

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