Network Engineer L1
دوام كامل في Apex Employment Services في Dubai, UAE

Network Engineer L1 دوام كامل في Apex Employment Services في Dubai, UAE

ويبرز العمل

نُشرت يوم March 29, 2021
  • خبرة في مجال
  • خلفية مهنية في
  • المستوى الوظيفي خبير
  • الراتب USD 800 - USD 1,200 /شهر

تفاصيل الوظيفة


  • The L1 IT Support staff will provide support to end users on a variety of IT issues. The position’s primary focus is in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. For issues that are beyond first level troubleshooting, the L1 staff will route the service tickets to the appropriate L2 staff to ensure a timely resolution.
  • Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Provide help desk support in‐person, online and over the phone.
  • Create and route service and incident tickets, keep up with SLA, and maintain ticket routing and workflows.
  • Provide assistance in the use of personal computer hardware, software, and specialized systems or operate a multi‐platform computer environment.
  • Monitor, operate, coordinate, and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
  • Provide information to students, staff, faculty or other HCT stakeholders on established policies and procedures, or services provided.
  • Perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
  • Utilize computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.
  • Set up and configure desktop computers, peripherals and accounts assigning security level. Test programs. Install
  • software and repair hardware and peripherals.


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