Customer Service Representative-Easy Account
دوام كامل
through CHRS Inc. في
Taguig, Philippines
ويبرز العمل
نُشرت يوم December 1, 2016- خلفية مهنية في
- المستوى الوظيفي خبير
-
الراتب
PHP 20,500 - PHP 23,500 /شهر
(Fixed Salary)
تفاصيل الوظيفة
Duties and Responsibilities:
- Question & Answer Website Account (EASY ACCOUNT)
- will handle e-mail and voice account
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
Qualifications:
- willing to start ASAP
- with at least 6 months BPO experience
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