Educational Profile

    Bachelor of Science Degree in Computer Science/Engineering, ECE, or College Degree

    Completed a course in Customer Service

    Training in ITIL would be an advantage

Competency Profile

Work Experience:

    Must have at least 2 years experience in a Helpdesk Supervisory position managing at least 5 staff

    Must have at least 1 year experience in providing application and technical problem and issue management

    Experience in analyzing Helpdesk performance reports

    Experience in being a part of a systems implementation for a hospital would be an advantage

    Working knowledge of ITIL would be an advantage

Knowledge, Skills and Abilities (KSA's):

    Strong interpersonal skills with a customer service orientation

    Fast learner

    Very good analytical and problem-solving skills

    Skilled in using MS Excel

    Very good verbal and written communication skills

    Willing to work in shifts including weekends and holidays

    Must be willing to be assigned in either Quezon City or Global City

    At least 25 years old