Responsibilities :

The primary objective of Senior / Sales Manager is to bring potential business to the hotel through sourcing, negotiating and winning Corporate Sales Accounts to generate revenue. The Senior / Sales Manager will be required to conduct his/her duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

Account Management

• Develop sales action plan to target key accounts under own portfolio

• Organize and report weekly sales call plan and weekly entertainment plan to DOSM

• Monitor account activity and make adjustments when necessary

• Establish a regular core pattern for meeting with principals of target markets and conduct site inspections within the Residence

• Input all data in CRM system for appropriate account management follow up and tracing

• Be responsible for designated account base

• Be the feelers and resource for the Residence on market information and updates

Seeking Business Opportunity and Essential Selling

• Identify opportunity for value added services to increase sales profitability and anticipate Client needs

• Demonstrate effective selling techniques in promoting company products and services

• Ensure a focus on all company facilities including food and beverage and catering

Client / Guest's Retention

• Anticipate Guest's needs through observation and offer prompt, efficient service either personally or through effective communication with others Hosts

• Monitor Guest / Clients services and operational requirements in order to identify shortfalls in the operation

• Seek opportunities to continually improve Client Service

• Act on potential Client complaints and report to appropriate personal

• Deliver enthusiastic, positive, helpful and respectful Client Communication, ensuring precise and effective information transfer

• Address Client quires within 24 hours of initial contact

• Ensure recovery calls are dealt with in an appropriate manner

Reviewing Reports

• Compile daily, weekly and monthly report as required

• Report progress of performance in meeting targets

• Learn to read the marketing worksheets with an understanding of the budget the company is working towards achieving in all rooms market segments

• Analyze report and make recommendations

Demonstrating Team Involvement

• Ensure attendance at training and to practice team spirit with new staff, orienting them as they arrive to the department

• Co-operate with other Sections and Departments

• Participate actively in the regular sales meeting to keep Staff and Management informed and to foster two-way communication

Others

• Demonstrate working knowledge of all tasks within area of responsibility

• Undertake additional duties as requested by the Department Head

• The Residence requires that you perform any task deemed necessary by the Management for the efficient running of the Sales & Marketing Department specially and the company in general

Requirement

• Minimum Diploma in Hospitality & Tourism Management, Marketing, Business Administration, Mass Communication or equivalent qualification

• Minimum 2 years of experience in Residence / Hotel sales

• Experience in similar capacity, preferably with experience in a 4 or 5 Stars Residence / Hotel

• A good knowledge of clientele information and a 'know-how' in tapping of corporate / wholesale business

• Have a fair knowledge of managing account

• Strong organization, critical thinking, problem solving and computer skill required

• Strong team player and result oriented

• Must be able to work independently, simultaneously manage multiple tasks and able to work under pressure

• Good interpersonal skills

• Good command of written and spoken English

• Preferably candidates able to converse in Mandarin, Thai or Japanese will be advantage

• Process own transport

• Candidates with relevant experience will be considered for a senior role

Qualified or interested candidate, Kindly click apply below or email us a copy of in MS Word format to: jpsearch.

Kindly indicate the following details in :

1. Current and Expected salary

2. Reason for leaving for current and previous employment

3. Earlier availability date

4. Position that you are applying for

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities/references.