Call Center Manager (Fast Food Industry)
دوام كامل
through Smart Venture Recruitment & Consultants في
Dubai, UAE
ويبرز العمل
نُشرت يوم September 5, 2016- خلفية مهنية في
- المستوى الوظيفي خبير
-
الراتب
AED 6,000 - AED 7,000 /شهر
(Fixed Salary)
تفاصيل الوظيفة
Managing the daily running of the call centre and delivery business, including sourcing equipment, effective resource planning and implementing call centre strategies and operations, managing bike drivers;
Carrying out needs assessments, performance reviews and cost/benefit analyses;
Setting and meeting performance targets for speed, efficiency, sales and quality;
Ensuring all relevant communications, records and data are updated and recorded;
Maintaining up-to-date knowledge of industry developments and involvement in networks;
Monitoring random calls to improve quality, minimise errors and track operative performance;
Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
Reviewing the performance of staff, identifying training needs and planning training sessions;
Recording statistics, user rates and the performance levels of the centre and preparing reports;
Handling the most complex customer complaints or enquiries;
Organising staffing, including shift patterns and the number of staff required to meet demand;
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
Need to be tech savvy and understand marketing/sales strategies to promote the business;
Need to be Social Media Savvy.
Must have Call Center experience in the Fast food industry.
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