CONDUENT PHILIPINES is urgently in need of Medical Review Supervisor

Primary Responsibilities:

Supervise and monitor the performance of personnel assigned

Respond to issues and drive problem resolution in a timely fashion

Maintain monthly statistics regarding employee and team performance for around 15 direct reports

Ensure accuracy and timeliness of individual and team assigned work

Interview and hire new staff; perform discipline and termination if necessary

Working knowledge of Strataware or Comp IQ Bill Review software

Engagement in client meetings, and client expectations and delivering that to the team via weekly team meetings

Support and assist all levels of the organization

Provide on-going performance coaching for team members

Create and maintain a positive, team- oriented work environment

Qualifications:

Bachelor's Degree - any course

1 year Supervisory experience or 2 years or worker's comp experience

Ability to learn and provide ongoing training and coaching for call center employees

Ability to quickly learn ICD and CPT code billing as well as state fee schedule/UCR knowledge

Demonstrate ability to manage people in a fast-paced team environment

Ability to use Microsoft Windows- based software ( Outlook, Word, Excel)

Demonstrate the ability to identify, analyze, and resolve issues impacting productivity and workflow in other past work environments

Excellent oral and written skills in English (American)

Must be able to work an 8 hour night shift, Monday through Friday, in addition to working on holidays in the Philippines and having no work no holidays