The purpose of the role is to achieve store targets, through effective management (of the store team) and compliance with the organizational policies and procedures.

Targets & Profitability

• Manage and lead the store into achieving personal, store and KPI targets in order to meet the overall organizational objectives.  
  
• Maintain high levels of profitability through control of discounts, general expenses, stock-loss and sell-through in order to meet profitability Maintenance & Operations 
  
• Ensure that the store is maintained and operated at the standards provided by the HO and principals in order to enhance the image of the brands and drive sales.

• Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting ;

• Manage the technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements ;

• Manage the appraisal process, in terms of explaining objectives, monitoring performance, providing feedback on strengths and weaknesses etc in order to develop and mentor store ;
  
• Manage the appraisal process, in line with the PMS guidelines in order to meet HR ;

• Lead the team by creating a positive and motivational work environment, as well as by being exemplary, in order to maintain a fully engaged work ;
  

• Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues and availability in order to provide excellent customer service.  
  
• Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving ;